Shipping & Returns

Shipping Policy

At JoyfulGiftBox.com, we are committed to delivering your mystery gift boxes with care and efficiency.

• Processing Time: Orders are prepared within 5 business days after purchase.

• Shipping Time: Delivery usually takes 10-30 business days, depending on the destination and shipping carrier.

• Global Free Shipping: We offer free worldwide shipping on all orders.

• Tracking Information: Once your order is shipped, you will receive a tracking number via email.

Returns & Refunds

Due to the nature of our mystery gift boxes, we generally do not accept returns or exchanges unless the product is defective or damaged upon arrival.

• Damaged or Incorrect Items: If you receive a defective or incorrect item, please contact us at joyfulgiftbox2025@gmail.com within 7 days of receiving your order.

• Refund Process: Upon approval, we will either resend a replacement or issue a refund to your original payment method.

• Cancellation Policy: Orders can only be canceled within 24 hours of purchase.

For any questions or concerns, feel free to contact us via WhatsApp: 8613632914171 or email us at joyfulgiftbox2025@gmail.com.